From the LVRJ: Gov. Brian Sandoval said Wednesday he has run out of patience with the failures of Xerox, the company contracted to run Nevada’s health insurance exchange, to fix the many problems with the system that began operating Oct. 1.
Sandoval said he has been in personal contact with Ursula Burns, chairwoman and chief executive officer of the Xerox Corp., for the past two weeks trying to get the problems with wait times and website errors fixed.
“My biggest concern is the person who can’t get his or her prescription,” he said. “The person who may need access to medical care and not have the medical card and have a delay in that care....
“The No. 1 person who should have known and been in on the ground floor of the issues when they first started is Brian Sandoval. I don’t think he was being given the straight skinny at all. It doesn’t appear that way,” said Las Vegas insurance broker Dwight Mazzone in a Tuesday interview with the Review-Journal.
Mazzone also said Xerox is just as responsible for unresolved issues.
“Strictly from my perspective, no one is held accountable across the board,” he said.
http://www.reviewjournal.com/news/sandoval-pressures-xerox-fix-nevada-s-ailing-insurance-exchange-now
RINO Sandoval can complain all he wants but he is person most responsible for the problems with ObamaCare- Nevada edition. He is the one who wanted Nevada to have our own web site and increase the numbers in Medicare. The increase in Medicare will bite us in the butt when the Feds stop paying for Medicare and put the responsibility on the states.
And here are some problems, from the LVRJ:
There’s no other way to put it.
The website errors, hours-long customer-service waits, confusion about doctor networks, dismal enrollment numbers and missing insurance cards boil down to one simple fact: The Silver State Health Insurance Exchange is broken.
That’s not to say the problems are irreparable, or that the state-run exchange created by the Affordable Care Act fails all who use its Nevada Health Link website. But right now the system hurts more than helps many users. Widespread dissatisfaction could mean trouble if the exchange doesn’t improve.
Just two groups of people will talk openly about the problems: Patients, who can’t sort out whether they’re covered, and insurance brokers, who hear nonstop from panicky customers unable to get answers from either insurance carriers or the exchange. Insurers and doctors are mostly mum, possibly feeling “a little fear of retribution” from some of the exchange’s powerful players, said one industry source.
But those willing to talk say the system contractor, Xerox, has had trouble meeting deadlines, and exchange officials failed to force the company to prove it could produce on schedule. http://www.reviewjournal.com/business/frustration-mounts-heartbreaking-state-insurance-exchange
And the train wrecks continues.
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