In Las Vegas, most businesses go out of their way to give good customer service and if you are a restaurant, they try to give you good food as well.
Well, Ellis Island Casino and Brewery is not one of those places. Ellis Island is located a couple of blocks off the Strip, on Koval and between Harmon and Flamingo. A Super 8 Hotel is right next store. In the Casino, thy have two sit down restaurants, the Brewery and the Cafe.
On Friday, we went to the Ellis Island and as we went by the Brewery, where they are known for their ribs, the sign by the restaurant said because of bad weather, the restaurant was closed. Well, it was windy out so maybe they could not smoke the ribs, I thought, so we went to the Cafe.
We waited for a seat for about 30 minutes, not too bad for a Friday. We got seated, we were waited on by a waiter who was kind of slow, but was competent. We ordered some Texas Chili fries as an appetizers along with our meal.
It took about 10 minutes for the fries to come to the table followed by our entrees, 2 minute later. We didn't get to enjoy our appetizers because the meals are arrived so quickly. But maybe that was for the best because the fries look horrid- the Chili and cheese were dried out. It looked like someone ordered it and sent it back and the server gave it to us after sitting around for a half hour.
I had the prime rib and it was ok, except for a huge piece of fat connected to it. I guess the only good thing about that was that the our dogs enjoyed that piece of fat. My daughter had a 1/2 pound burger, which was probably less than 1/2 pound, but she liked it. My wife had fish and chips and she liked them and my son had the steak and shrimp and he liked that.
Since we were not allowed to get any ribs, we decided to go back on Sunday to try and get some ribs. Before we left, we called Ellis Island but no would answer the phone and we were sent to the voice mail. What business does not answer their phone when they are open for business? No one we know of.
We decided to go to Ellis Island anyways because we thought the Brewery would be open because the weather was nice.
When we got to Ellis Island and the Brewery at 4:30, we went to the hostess and asked if we could order some ribs to go and she said we cannot do that. What the hell? What restaurant, except for a buffet does not sell their food to go in Las Vegas? No one that I now of. Of course, I haven't been to the very high end restaurants but then again, the Brewery is not exactly high end.
So, then we asked how long we had to wait for a table and we were told between 1 and half hours and 2 hours. So, if we want the privilege to eat at the Brewery, we have to wait about 2 hours and they won't sell us any to go food. That is so pathetic.
So, instead of spending our money at Ellis Island, we took our business to Famous Dave's and got a real good meal.
Their web site never mentioned anything about not ordering to go meals. Actually, their web site doesn't even mention they sell their ribs, who I have been told through this blog, serve pretty good BBQ. But I'll never know if this is true or not.
So, to Ellis Island, some of your food stinks, your customer service stinks and your policies really, really do suck, especially to locals. Maybe you trap some tourists to your place of business, but not locals where we can go to other places in town.
Needless to say, we won't don't take a chance of going to Ellis Island anymore and spending our hard earned money.
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