Tuesday, February 2, 2016
Money Well Spent...Not
Isn't technology wonderful
From the LVRJ:
Valley callers reporting emergencies and expecting immediate help were instead met with delays Tuesday afternoon, when the Metropolitan Police Department communications center first reported it was having issues taking 911 and 311 calls.
The crash started at 3:30 p.m. and lasted at least three hours into the evening, and Metro responded by rerouting emergency calls to Henderson or North Las Vegas dispatch. With a priority on emergencies, Metro also stopped taking nonemergency calls as officers and technicians worked to solve the issue.
"It's all hands on deck," Metro spokeswoman Laura Meltzer said at 5:30 p.m.
But this crash wasn't supposed to happen. Sometime late last year, a new $2.3 million system was installed to prevent such system failures, like the one that happened in June, which lasted six hours and left 400 people who called 911 with a busy signal.
That June crash was one reason the new system's installation was expedited. And thanks to about $500,000 in funding approved by the Clark County Board of Commissioners in July and earmarked for the construction of a new floor at police headquarters to house the new system's conduit lines, it was.
Meltzer couldn't confirm the system's specific completion date Tuesday evening, but did confirm that Metro was operating on the new 911 system when lines crashed that afternoon.
A statement released Tuesday evening said Metro was "diligently working to find this problem and get the system back up and running." http://www.reviewjournal.com/news/las-vegas/metro-911-system-crashes-after-23-million-upgrade-installed-prevent-crashes